Our goal is your complete satisfaction. We know that buying online can be difficult. If your purchase does not meet your expectations, is defective or damaged, we will be happy to resolve the situation.

To be eligible for a return, the returned item must be unused and in the same condition in which you received it.

Irene Textile reserves the right to refuse returns that do not comply with our policy.

HOW TO DO IT

The return process is simple and easy. If the item you receive is not what you expected, please contact our customer service within seven (7) days of receiving your order so that we can assist you efficiently.

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it and that a credit for the amount of the item will be issued to your account or an electronic gift card will be issued if applicable. This credit is applicable on your next purchase.

Please note that all original shipping charges are non-refundable and return shipping charges are the responsibility of the buyer. We recommend that all returns be sent insured and tracked as we cannot be held responsible for products lost or damaged in transit.

SOME EXCEPTIONS

• Custom made looms and equipment cannot be returned;
• No returns on books;
• Gift cards are not refundable;

REFUNDS

If your purchase is defective or damaged, we will gladly take care of the situation.

The cost of returning defective items will be covered by Irene Textile. The cost of the original delivery will also be refunded if the defective item was ordered alone and is not replaceable.

All refund requests will be processed within seven business days of receipt of the return package. Please note that the refund will be credited to the original payment method.You will be notified by email when the refund is complete. Please note that your banking institution may require additional processing time to credit your account.

ORDER CANCELLATION

It is possible to cancel an order if the goods have not been shipped. You may cancel an order as long as we have not sent you a confirmation of shipment.

To do so, you will need to contact our customer service and confirm the cancellation of your order before receiving our shipping confirmation email.

If you have already received shipment confirmation, you may return your ordered items as soon as you receive them by following the process described above.