PRIVACY POLICY
At Irene Textile, we respect our customers. We understand your concerns about your privacy, so we have posted this privacy policy to inform you about the personal information we collect.
Please read our privacy policy carefully to understand how we collect, use, protect or handle your personal information that we collect through our website located at IRENETEXTILE.COM or throught our customer relationships.
PERSONAL INFORMATION COLLECTED
We collect personal information in the following cases:
When you purchase, order, return or exchange items: You are required to provide personal information such as your name, email address and shipping address and your credit card information (credit card number, expiration date and security code) to place an order. This information is used to complete the transaction, to perform the billing, to complete the order and shipping only.
You request to be placed on our mailing list or to receive other promotional communications: When you sign up for our newsletter or other promotional communications by mail or email, we may collect personal information such as your first name, last name, email and/or mailing address, depending on the delivery method, as well as information about your interests in order to provide you with the requested service.
At any time, you are free to opt out of receiving promotional communications from us by clicking on the "unsubscribe" button at the bottom of our emails or by contacting us using the following email address: info@irenetextile.com
When registering on our website: In order to take advantage of certain features of our website, you may be asked, when you register, to provide your first name, last name and email address so that we can provide and administer the service you request. At the time of your online registration, we may ask for your permission to receive future marketing information from Irene Textile or its business partners. At any time, you are free to opt-out of receiving promotional communications from us by clicking on the "unsubscribe" button at the bottom of our emails, or by contacting us using the following email address: info@irenetextile.com
Participation in a contest or promotion, or responding to a survey:You may be asked, when you enter a contest, participate in a promotion or take a survey, to provide your first name, last name and e-mail address so that we can provide and administer the service you request. We use this information to administer your participation in the contest or promotion and, in the case of surveys, to understand our customers and improve our product and service offerings, promotions and events.
Customer Service: When you submit a comment or question to customer service via email or our chat service. You may be asked to provide your first name, last name and email address so that we can provide the service you request.
To personalize the user experience and enable us to provide the type of content and product offerings that you are most interested in: In order to serve you better, we may collect personal information when you visit our website. When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. In addition, when you browse the Site, we collect information about the web pages or products you visit, the web sites or search terms that brought you to the Site, and information about how you interact with the Site.
HOW PERSONAL INFORMATION IS USED
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways :
- To personalize the user experience and allow us to provide the type of content and product offerings that you are most interested in.
- To improve our website to better serve you.
- To enable us to better serve you by responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To process your transactions quickly.
- To send periodic emails regarding your order or other products and services.
PROTECTION OF PERSONAL INFORMATION
We implement various security measures when a user places an order, enters, submits or accesses their information to maintain the security of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Transaction data is stored for the duration of the purchase transaction and once the transaction is complete, your transaction information is deleted. All direct payment gateways used are compliant with the standards established by the PCI-DSS.
If you choose a credit card payment method, you will be directed to a payment gateway that hosts your credit card information. We do not have access to it as a merchant. Your payment data is encrypted in accordance with the Payment Card Data Security Standard (PCI-DSS).
Your personal information is contained in secure networks and is only accessible to a limited number of people who have special access rights to these systems, and are required to keep the information confidential.
COOKIES
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enable the site's or service provider's systems to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which allows us to provide you with enhanced services. We also use cookies to help us compile aggregate data about site traffic and interaction so that we can provide better site experiences and tools.
We use cookies to :
- Help remember and process items in the shopping cart.
- Understand and save user preferences for future visits.
- Keep track of ads.
- Compile aggregate data about site traffic and site interactions to provide better experiences and offer better tools on the site. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is different, so please consult your browser's help menu to learn how to properly modify your cookies.
If you disable cookies, some functionality will be disabled. This will not affect the user experience, but some of our services may not function properly. However, you can still place an order.
DISCLOSURE TO THIRD PARTIES:
Under no circumstances will your personal data be shared, circulated or modified without your consent. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information that we receive, or to protect our rights.
DO NOT FOLLOW
Please note that we do not change our site data collection and usage practices when we detect a "Do Not Track" signal on your browser.
CHANGES
We reserve the right to change our privacy policy at any time. If a significant change is made to the policy, you will be notified here. Be sure to review it frequently.
CONTACT US
If you have any questions about this privacy policy, you can contact us using the information below:
Irene Textile
120 Chemin Belisle
Morin Heights, QC
J0R 1H0
Canada